[{"id":10352,"date":"2026-01-09T08:39:57","date_gmt":"2026-01-09T08:39:57","guid":{"rendered":"https:\/\/www.jetsholiday.com\/?post_type=docs&p=10352"},"modified":"2026-01-09T08:39:57","modified_gmt":"2026-01-09T08:39:57","password":"","slug":"i-already-made-a-complaint","status":"publish","type":"docs","link":"https:\/\/www.jetsholiday.com\/en\/support\/i-already-made-a-complaint\/","title":{"rendered":"I already made a complaint"},"content":{"rendered":"

Once we receive your complaint, we’ll review the situation and gather all the necessary information \u2013 including from our suppliers \u2013 before sending you a full response. This may take up to 30 days, but once we have all the necessary information, we’ll contact you to let you know what steps to take.<\/p>\n","protected":false},"excerpt":{"rendered":"

Once we receive your complaint, we’ll review the situation and gather all the necessary information \u2013 including from our suppliers \u2013 before sending you a full response. This may take up to 30 days, but once we have all the…<\/span><\/p>\n

Read more I already made a complaint<\/span> ›<\/span><\/a><\/div>\n

<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[281],"doc_tag":[],"class_list":["post-10352","docs","type-docs","status-publish","hentry","doc_category-complaint-support"],"acf":[],"year_month":"2026-07","word_count":50,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jetholiday","author_nicename":"jetsholiday","author_url":"https:\/\/www.jetsholiday.com\/en\/author\/jetsholiday\/"},"doc_category_info":[{"term_name":"Complaints","term_url":"https:\/\/www.jetsholiday.com\/en\/docs-category\/complaint-support\/"}],"doc_tag_info":[],"yoast_head":"\nI already made a complaint - Jets Holiday<\/title>\n<meta name=\"description\" content=\"If we receive a complaint, we review the situation and gather all the necessary information, including from suppliers, before sending you a response.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jetsholiday.com\/en\/support\/i-already-made-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I already made a complaint - 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You can read more here.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[281],"doc_tag":[],"class_list":["post-10351","docs","type-docs","status-publish","hentry","doc_category-complaint-support"],"acf":[],"year_month":"2026-07","word_count":15,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jetholiday","author_nicename":"jetsholiday","author_url":"https:\/\/www.jetsholiday.com\/en\/author\/jetsholiday\/"},"doc_category_info":[{"term_name":"Complaints","term_url":"https:\/\/www.jetsholiday.com\/en\/docs-category\/complaint-support\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How can I make a complaint? - Jets Holiday<\/title>\n<meta name=\"description\" content=\"If you want to make a complaint, please fill out our contact form. 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Please note that: Flight tickets are non-refundable \u2013 meaning you will not get your money back. Some hotels are refundable, while others may charge a cancellation fee, and if you have<span class=\"ellipsis\">…<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.jetsholiday.com\/en\/support\/cancelling-your-entire-booking\/\">Read more <span class=\"screen-reader-text\">Cancelling Your Entire Booking<\/span><span class=\"meta-nav\"> ›<\/span><\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[277],"doc_tag":[],"class_list":["post-10350","docs","type-docs","status-publish","hentry","doc_category-cancellation-support"],"acf":[],"year_month":"2026-07","word_count":75,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jetholiday","author_nicename":"jetsholiday","author_url":"https:\/\/www.jetsholiday.com\/en\/author\/jetsholiday\/"},"doc_category_info":[{"term_name":"Cancellation","term_url":"https:\/\/www.jetsholiday.com\/en\/docs-category\/cancellation-support\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancelling Your Entire Booking - Jets Holiday<\/title>\n<meta name=\"description\" content=\"If you want to cancel your entire holiday, please contact us. We will let you know what can be done and which services are refundable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jetsholiday.com\/en\/support\/cancelling-your-entire-booking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancelling Your Entire Booking - Jets Holiday\" \/>\n<meta property=\"og:description\" content=\"If you want to cancel your entire holiday, please contact us. 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Flight tickets are non-refundable once the booking has been confirmed, meaning that the amount paid cannot be refunded.<\/p>\n<p>However, it is possible to change your flight tickets. To do this, you need to access the airline’s website using your reference number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unfortunately, flights cannot be cancelled once they have been confirmed. Flight tickets are non-refundable once the booking has been confirmed, meaning that the amount paid cannot be refunded. However, it is possible to change your flight tickets. 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If you are unable to resolve this issue<span class=\"ellipsis\">…<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.jetsholiday.com\/en\/support\/delayed-flight-heres-what-to-do\/\">Read more <span class=\"screen-reader-text\">Delayed Flight – Here’s What to Do<\/span><span class=\"meta-nav\"> ›<\/span><\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[283],"doc_tag":[],"class_list":["post-10345","docs","type-docs","status-publish","hentry","doc_category-during-your-holiday-support"],"acf":[],"year_month":"2026-07","word_count":123,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jetholiday","author_nicename":"jetsholiday","author_url":"https:\/\/www.jetsholiday.com\/en\/author\/jetsholiday\/"},"doc_category_info":[{"term_name":"During Your Holiday","term_url":"https:\/\/www.jetsholiday.com\/en\/docs-category\/during-your-holiday-support\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delayed Flight - Here's What to Do - Jets Holiday<\/title>\n<meta name=\"description\" content=\"Find out what to do if your flight has been delayed. 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