First of all, we are sorry to hear that your experience was not as expected.

To submit a complaint to us, please fill in the contact form.

If you have a problem during your holiday, you should speak to the hotel management, airline staff or transfer representatives as soon as the problem arises, as they will be best placed to resolve the issue.

If you are unable to resolve your complaint directly with them, you can also contact us.

In some cases, you will be required to provide evidence for your complaint. Examples of evidence include:

• Payments
• Photos and videos
• Phone calls

Complaint response time

Once we receive your complaint, we will review the situation and gather all necessary information – including from our suppliers – before sending you a full response. This may take up to 30 days, but as soon as we have all the necessary information, we will contact you to advise you of the next steps.