What do I need to submit a compensation claim?

In order for us to investigate your complaint fully and fairly, you will need to provide us with as much information as possible.

Therefore, if you experience a problem while on holiday, it is important to gather as much evidence as possible. Examples of evidence:

  • Receipts for expenses
  • Clear, contextual photos
  • Clear, contextual video footage
  • Evidence of phone calls
  • Police reports

Please note that the evidence requested in support of your complaint must be submitted within 3 days of our request for evidence.

How do I make a complaint?

First of all, we are sorry to hear that your experience was not as expected.

To submit a complaint to us, please fill in the contact form.

If you have a problem during your holiday, you should speak to the hotel management, airline staff or transfer representatives as soon as the problem arises, as they will be best placed to resolve the issue.

If you are unable to resolve your complaint directly with them, you can also contact us.

In some cases, you will be required to provide evidence for your complaint. Examples of evidence include:

  • Payments
  • Photos and videos
  • Phone calls

Complaint response time

Once we receive your complaint, we will review the situation and gather all necessary information – including from our suppliers – before sending you a full response. This may take up to 30 days, but as soon as we have all the necessary information, we will contact you to advise you of the next steps.

How do I contact you?

You can find all contact details here.

Booking with Jets Holiday

Planning a vacation shouldn't be a burden, but a pleasant and exciting experience. That's why we've created an intuitive digital platform where you can search and book a holiday package 100% online, quickly and easily.
Connect
Search
Multiple accommodation and transport options, easy to filter and choose what suits you best.
Book
Now you can book efficiently and safely, without any hassle. With just a few clicks, your holiday is confirmed.
Pay
You pay online with your card. The booking is confirmed immediately, and you will have access to all the details of your chosen vacation in your account.
Support
In your Jets Holiday account, you can view your bookings, itineraries, and payments. If you need assistance, we are here for you.
Subscribe to our Newsletter