In the unlikely event that anything should happen to your baggage, you will need to report it immediately to the relevant authorities, at the airport (Lost & Found desk).

Lost or damaged baggage

For lost or damaged baggage, please inform your airline at your arrival airport. The airline representative will give you a Property Irregularity Report (PIR) form to complete. Please keep a copy of this.

If you need to pay for essential items while abroad due to lost baggage, please keep all your receipts. You’ll need them to process reimbursement claims through your airline or travel insurance company. Be sure to check your airline’s website to see what items they will reimburse you for and how you can claim.

If you lose any baggage or property during your transfer, you will need to contact the transfer provider directly.

Stolen luggage

If you suspect your luggage has been stolen, you will need to report this to the airport, hotel or transfer company directly. You should also contact the local police for assistance, and inform your travel insurer who will provide you with next steps.

If you are travelling with special baggage (bike, sport equipment, musical instrument, etc.), you can get in touch with us to help you add these to your booking or you can contact the airline directly.

Please note that special baggage comes at an additional cost.

If you have booked a transfer, we should make sure the vehicle can accommodate the extra baggage.

Yes! If you would like to add additional baggage after booking your trip, you can contact us to help you add it to your booking or you can do so directly through the airline’s website for an additional fee. To log in to the airline’s website, use the airline reference, which you can find in your booking confirmation documents.

The cost of additional baggage varies depending on the airline you are travelling with.

You can find the baggage allowance included with your flights, or any extra bags you paid for, in the booking documents sent by email.

If the specific baggage weight or amount is not shown in your documents, you will be able to find your allowance within the bookings area of your airline’s website.

You can book your seats by visiting your airlines website and going to the manage booking section.

You’ll be able to choose your seats from the airline seat map and pay the airline directly. You will need your airline booking reference which you can find in the Flight Voucher in your booking confirmation email.

Please note that any booked seats you add directly via the airline website won’t show up on your Jets Holiday confirmation paperwork or in My Bookings. Bit don’t worry, the airline will have everything they need in your flight booking.

Your should check this directly on the airport’s website.

After you checked in online, you’ll receive your boarding passes which you can either download or print. If your airline requires you to check in at the airport, then your boarding passes will be given to you at the check-in desk.

Not sure how to check in? You’ll find all the information on your airline website.

Remember to follow the instructions for both the outbound and inbound flights.

You’ll need the passport details for you and your fellow passengers in order to check in and download your boarding passes.

We recommend getting to the airport at least 2 hours before your flight, to have plenty of time in case things take longer than expected. You will have more time for Duty Free shopping and drinking coffee.

It’s also a good idea to check your airline’s website and specific airport information to see what they advise.

Sometimes, airlines need to amend their flight schedule, resulting in a change or cancellation of flights. This is usually done well in advance to give you plenty of time to choose a replacement.

If you have purchased a package and your flight is delayed, please contact the transfer service provider directly, as well as the hotel, to inform them of the new flight schedule.

A flight change means changes to your departure time, or a change of regional airport (for example, Otopeni Airport to Baneasa Airport).

If you experience a change in your flight schedule, airport or cancellation, we recommend that you contact your airline for assistance, in accordance with applicable regulations.

How you will be contacted regarding flight changes or cancellations depends on the airline you are flying with. Generally, the airline will inform you directly via email and/or SMS, but there may be cases where they notify Jets Holiday, and we will inform you of the changes.

Most airlines offer an online check-in service either 24 or 48 hours before departure.

For some airlines, the online check-in period can be as early as 30 days before departure, but this is dependent on whether you’ve purchased a bundle that includes this.

The online check-in is done on the airline’s website. You will need the airline’s reference number, which can be found in your booking documents.

Afterwards, it is advisable to check the flight times to ensure that there are no changes.