Where can I find my booking documents?
You will receive the booking documents by email.
What should I do if I haven’t received my booking confirmation email?
If you have booked a holiday with us and have not received your booking confirmation email, there are a few reasons as to why this may be:
- You may have misspelt your email address
- The email went into your Junk (spam) folder
- Your booking is pending
If it has been over 48 hours since you made the booking and you still haven’t received your booking confirmation email, please contact us.
What is my booking reference number?
Your booking reference number is a unique number that you can use to access all your holiday information online, in My Bookings.
You can find your booking reference number in your booking confirmation email.
How do I know my booking is confirmed?
Once your holiday has been confirmed, we will send you a booking confirmation email with your Jets Holiday booking reference and details to the email address you provided when booking. You will receive this email within a few minutes.
If you have not received a booking confirmation email, it is a good idea to check your Junk (spam folder).
How do I change my contact details?
You can change your contact details from your Jets Holiday account. Once you are logged in, click on the arrow next to your name (top left of the screen) and select “Update registration details”.
If you believe you entered the wrong email address when you made your booking and are now unable to access it, please contact us.
How do I log into My Booking Section?
After completing your first booking on the Jets Holiday website, you will be asked if you want to create an account. If you do not create one at that time, you will also receive an email with information on how to create an account.
You will then find the details of your booking in your account, which you can access on www.jetsholiday.com, in the My Bookings section.
Can’t access your booking? Please contact us.
