When you arrive at your hotel, everyone will need to have their passports ready and you will need to present your hotel confirmation (available in your booking confirmation documents).
Some hotels also require a credit or debit card to add to their system in case of incidental expenses, so you should have one with you, just in case.
There are a few reasons why your hotel might not have the details of your booking on file. See below more information and next steps, depending on where you are in your Jets Holiday journey.
Before you travel
Many of our hotel rooms are booked through local suppliers who often only share your personal information with your hotel a few weeks before your arrival. Therefore, if you get in touch with your accommodation far in advance, there’s a possibility they won’t have your booking details on file.
If you need to contact your hotel for any reason – including organizing special requests or finding out more on accessibility – we recommend getting in touch with them within 2 weeks of your arrival.
On arrival
In the rare case your hotel cannot find your booking in their system when you arrive to check in, it may be due to a supplier payment error.
Please check if you are using the correct reference number. For hotel check-in, you’ll need to use your hotel reference number. You’ll find this number in the accommodation section of your booking documents.
If you are still unable to check in to your hotel, please contact us.
If we are unable to resolve the matter directly with the hotel, we will arrange for you to be moved to a similar hotel close by.
We regularly update our website to make sure that the hotel content we display is accurate and up to date.
However, as an online travel agent, we do rely on our accommodation suppliers to provide us with current imagery and details for us to display. This means that, in some cases, our pages don not present the latest information.
If discrepancies arise, please let us know. This is so we can continue to improve the accuracy of our content and report back to our partners when standards are not met.
To send us your feedback, please fill out the Contact form.
A star rating is an accreditation awarded to a hotel for having specific facilities, services and standards. For example, a hotel with a 5-star rating will typically have a wider range of facilities than that of a 3-star hotel.
Star ratings are designed to give you an idea of what to expect from your stay, and typically range between 1 and 5 stars – with 5 being the highest available.
Star ratings are not decided by Jets Holiday, but by local regulators and industry experts. It’s worth knowing that how star ratings are awarded can vary from country to country.
To give you the best idea of what you can expect of a property, we present TrustYou ratings alongside star ratings, which are based on the reviews of customers who have visited the hotel.
Sometimes, but this depends on the destination you’re visiting.
In some destinations, you will be required to pay a tourist tax on arrival at your hotel. This is usually a sum of money charged by local tourism authorities to generate income for tourism and environmental purposes.
These taxes or fees are not included in the cost of your holiday because they are charged locally.
How much will it cost me?
The amount you’ll have to pay depends on:
However, as taxes like these are set locally, often with little notice, they can fluctuate, so please contact your hotel directly to find out how much you’ll need to pay.
Non-refundable rooms are accommodation types without flexibility, meaning if you need to amend or cancel your booking, you will not get any money back.
Often available at special rates, these rooms usually require you to pay the entire cost upfront. If, at any point, you need to change names, dates or your duration of stay, you will need to cancel and re-book, case in which you will be charged a 100% cancellation fee and the cost of a new room.
These rooms will be presented as ‘non-refundable’ at the point of booking and will be stated as so in your booking documents.
